Shipping Policies

•  SHIPPING METHODS AND OPTIONS

  HammerHead Performance ships worldwide via USPS or FedEx. Shipping rates are determined by weight of items, package dimensions, packaging costs and shipment address. Please note that shipping costs could be more than postage costs - these costs include packaging materials, labor and other related expenses.

  Orders are usually shipped within 1-2 business days of the order being placed, but unfortunately, this is not always possible. Please be aware that it may take up to 5-7 business days for your order to be completed and shipped out.

  Orders do not ship out on Saturdays, Sundays and/or holidays. FedEx overnight and FedEx 2nd day orders will ship out the same day the order is placed as long as the order is received by 12pm CST Monday - Friday. You can check the status of your order by logging into your account.

•  INTERNATIONAL ORDERS

  For international orders, the buyer is responsible for all applicable taxes, duties, tariffs and Customs' processing fees that may be assessed by the selected shipping agent. Please be aware that Customs Departments differ for each country. Some fees may be assessed in the form of duties and customs. HammerHead Performance is not able to predict what these charges may be and is not responsible for them. Our shipping quote will not include these charges and any and all charges must be paid for by the buyer.

  Due to the risk of fraudulent activity, we may ask for further information regarding your order. Please make sure to include valid contact information in case we need to contact you. International orders are NOT eligible for returns or exchanges.

•  SHIPPING TO A P.O. BOX

  Because of FedEx limitations, HammerHead Performance cannot ship items via FedEx to a Post Office box. FedEx requires a valid street address for all deliveries. For shipping to a P.O. Box please be sure to select USPS as your shipping method. Please be sure to enter a complete shipping address for all online orders.

•  MULTIPLE SHIPPING ADDRESSES

  You may ship items to separate mailing addresses ONLY by placing separate orders for each destination.

•  MULTIPLE ORDERS

  If you have more than one order that is “processing” at a time, we will try to ship your combined orders together. If you need an additional part(s) and already have placed a previous order it is best for you to place a new order right away and then email us the new order number. We can then usually refund some, if not all, of the shipping on the supplementary order.

•  INCORRECT SHIPPING ADDRESS ON ORDER

  Be sure to double check your shipping information before submitting your order. Unfortunately, every carrier will charge additional fees to either redirect or reship a package(s) due to an incorrect address. If you omit the correct street address, apartment number, PO box, zip code, etc., we will have no choice but to pass on the additional charges to you, the customer. This can range anywhere from $10 to $35 depending upon the region and the reason. Please contact us as soon as possible if you have entered the wrong address on the order. Otherwise, you may be penalized.

•  ORDERS OVER $300

  All orders over $300 must be accompanied by an adult signature upon delivery. Therefore, it is important to track the shipment and make sure someone is present to sign when the package arrives.

•  Transit Times

  The time it takes for you to receive your package is the transit time. Transit times do not include the date of shipment and any other non-business days.